If you need help logging into your account, or if you have general support questions, please contact us.
What is the CareerOne network?
Since your website is free, are you selling my information?
You may have heard that advertising and sales of lists allow many sites to offer services without charge to users. We do sell advertising space on our site as well, but we don’t share your personally identifiable information with marketers unless you give us your consent, such as by responding to an ad on our site or signing up for partner offers. In addition, for a fee, we allow employers to advertise their open positions and search our database of Visible and Limited resumes for candidates qualified for those positions.
What information does CareerOne store about me in its database?
When you use CareerOne, we store the following information about you in our database:
1. Information that can be used to identify you, such as name and contact information. We also collect your ZIP code, postal code, age, preferences, gender, race or ethnicity, occupation, career history, interests, and favorites. We only collect this information if permitted by local law and you choose to give it to us, such as when you create an account or a profile. For more information on creating your profile, click here.
Other types of information that we collect, depending on the services you use, is:
- Information about your education, occupation, skills and experience, awards, memberships and affiliations, activities and interests
- Information imported by you or your connections from third party applications.
- Information about third parties, such as references or contacts, that you provide to us if you have their express written consent to do so
- Credit card number and billing information (for services requiring payment)
2. Account-related information:
- Date of account creation
- Date and time of last login
- Date and time of resume creation
- Date and time of last resume modification
- Number of failed login attempts
- Jobs applied to
- Jobs viewed
- Login history
- IP addresses from which you logged in
- Special offers presented
- Special offers accepted
We also collect information about your device and the way you navigate through our sites or applications, including the website that sent you to CareerOne, and “clickstream” data – the pages you've visited and the places where you’ve clicked on each page.
CareerOne also buys information about your interests from other companies and uses this information to serve personalised ads to you.
What else does CareerOne know about me?
In addition to the information we store about you in our database, we store some information on your device using cookies, and we also buy information about your interests from third parties. Cookies are used to keep track of your personalized settings and things you’ve seen or done on the site. Cookies are saved on your device, allowing you to delete them any time you want. For more information on cookies, visit the Cookie Info page.
How does CareerOne use this information?
We use your information to enable you to apply to jobs, to build a professional network, to troubleshoot problems, to prevent fraud, to serve personalised advertising, and to help us improve the services we offer to you. We may also use your information to contact you about CareerOne site updates, conduct surveys, or informational and service-related communications, including important security updates.
Who does CareerOne share my information with?
We share your information with third parties who help us deliver our own products and services to you. These third parties may not use that information for any purpose other than assisting us in providing those products and services.
If you gave us your consent, we may use your information to contact you about other products or services available from our affiliates. With your consent, we may also share your information with third parties who may contact you about their products or services. We also share information where legally required.
How long does CareerOne keep my personal information?
We keep your personal information until you tell us to delete it or until we determine you are no longer using your account. We believe that managing your career is a life-long process and we retain all the information we gather about you in an effort to make your continued use with us more efficient, practical, and relevant. You can modify or delete the information you’ve given to us at any time by logging in to your account and making the desired changes or deleting your account.
Does my account expire?
If you do not log in to your account for an extended period, your account will expire and all applicable account data will be deleted. This includes all of your personal information we have in our database, including your profile, professional network connections, and your saved resumes and cover letters.
If your account is deleted, you can create a new account. You can use your previously deleted email address and password or you can use a new email and password.
What are you doing to protect my personal information?
CareerOne has implemented security measures designed to protect your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system, and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
Keep in mind that one of our primary purposes is to provide you with a platform to broadcast your resume and profile widely to employers and to maximize your career opportunities. This environment does present a risk that unauthorised third parties will view your resume, so your resume should not contain any sensitive data, including personality profiles or other data that you would not want made public.
What can I do to protect my personal information on CareerOne?
Create a strong password, keep it secret, and change it regularly. Also, you should only share information that you are comfortable making public. You should not provide any information that you consider sensitive, such as racial or ethnic origin, political beliefs, philosophical or religious beliefs, membership of a trade union or political party, physical or mental health or genetic makeup, addictions, sexual life, past criminal offences or proceedings, or Social Security Number or national identification number.
For additional information on how you can protect yourself while using CareerOne, visit our Security Center.
Do cookies contain my personal information?
CareerOne cookies contain your first name, your state and post code, and your IP address. This is so we can greet you by name when you visit the site, and so we can show you jobs in your area. CareerOne cookies may also contain authentication information, user preferences, and categories of interest. Some of this information is encrypted.
We also buy advertising space on other sites. When you visit a site that has a CareerOne ad on it, our ad can read your cookie, and we can tailor the ad to show jobs similar to those you have looked at previously. You can read more about the Career Ad Network here.
Does CareerOne track my activity on non-CareerOne sites?
CareerOne does not track your personal activities outside of the CareerOne network unless you click on a CareerOne advertisement on another site. If you do, we will keep track of the ad you saw and the site where it was displayed.
Is someone actually looking at what I search for to match the job ads with my searches?
No. Our Career Ad Network serves you targeted job ads based on the types of jobs you have previously viewed. This process is completely automated, does not involve any human matching, and is not linked to your personally identifiable information without your permission. We do review aggregated data to make sure the service is working as intended.
We allow other advertisers to display ads on our site. Their ads are served by their ad networks, and those ads may place a non-CareerOne cookie on your device. You can often opt out of these cookies by visiting the advertisers’ website and opting out. Some of these advertisers are part of the Network Advertising Initiative. The NAI allows you to opt out of all its participant ad networks at once. You can do that here. You can decline third-party cookies by changing your browser settings as described on the Cookie Info page.
How long do the cookies I get from CareerOne last?
The table below shows the duration of the common cookie types CareerOne places on your device.
Deleted when you close your browser
You may also receive cookies from non-CareerOne advertisers. CareerOne does not set cookies that come from non-CareerOne companies. These cookies can last up to 20 years.
How do I delete cookies?
You can delete your cookies any time you want and as often as you want. To do so, follow these instructions. Note that if you delete all of your cookies, you will also delete any opt out cookies that you may have set to prevent tailored advertisements.
Does CareerOne use Flash cookies?
CareerOne uses Flash cookies, also known as Local Shared Objects, but they do not collect or link to any personal information. We use the Flash cookies to save video player settings and to help fight fraud. You can adjust the settings for your Flash cookies here.
What emails will CareerOne send me?
We send you emails:
- Based on the subscriptions you chose when you created your account
- Based on jobs you have searched for or applied to
- To help establish and maintain your professional network
- Related to professional endorsements
- That are account-related, including security alerts, account creation confirmations, and warnings if your account is about to expire
How do I unsubscribe from receiving emails from CareerOne?
You can unsubscribe from CareerOne emails at any time. Visit your preferences page to adjust the notification settings. Note that we will always send you account-related emails. These are necessary to let you know about important notices such as security alerts. If you are a member of a CareerOne Community, you will need to access your preference page on that Community to manage your subscriptions for that site.
Can I make my profile public?
CareerOne allows you to create a public profile, which will allow others to find you. You control what information in your public profile you want to share with CareerOne members and others on the web. You may choose your visibility preference for the following sections of your profile:
- Contact Information
- Memberships & Awards
What does CareerOne do with my profile information?
We use your profile information to help you create your resume, build a professional network, match you to job opportunities or professional connections, provide personalized career advice, and show you targeted advertising. Your profile information also lets you see recommended jobs based on your interests and compare your career progress with others in your profession. Go to your profile page.
How do I edit or delete information in my profile?
To edit or delete information in your profile, go to your profile page.
How do I delete my CareerOne account?
To delete your CareerOne account, go to the account settings page.
Who can see my resume?
When you create your resume you’ll choose a Resume Status, which determines who can see your resume. You have three choices:
- If you select a resume status of Visible, employers and others with access to our database will be able to find your resume and match you to specific jobs.
- If you select Limited, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a Monster job posting, the information you've marked as limited will be visible so the employer can contact you.
- If you select Private, your resume will not be seen by employers conducting resume searches. However, you can use your private resume to apply for jobs.
For more information on resume visibility, check out this article.
What does it mean to make a resume Visible?
When you set your resume to Visible, employers and others with access to our database will be able to find your resume and match you to specific jobs.
What is a Limited resume?
When you set your resume to Limited, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a CareerOne job posting, the information you've marked as limited will be visible so the employer can contact you. Note: if you upload a resume, you will need to manually remove your name, contact information, current employer, and references to hide it from employers.
I keep hearing from a company I’m not interested in. What if I don’t want to hear from an employer again?
If you would like to stop hearing from a particular employer, you will need to ask that employer directly to stop contacting you. We only serve as a forum for employers to contact you and are not responsible for managing their contact with you.
Will CareerOne tell employers if I have a resume on CareerOne?
CareerOne does not respond to requests from employers asking for confirmation if an individual has a resume on CareerOne. However, if your resume is set to Visible and your employer has purchased a license to search our resume database, your employer may be able to locate your resume.
What happens if I delete my resume? Is it really gone?
If you delete a resume, it will be permanently deleted from CareerOne’s production database and will be irretrievable, except for an archive copy. If your resume was searchable by employers, or if you used it to apply online for a job, employers, recruiters, and others who have paid for access to the CareerOne resume database, as well as parties who have otherwise gained access, may have kept a copy of your resume. CareerOne is not responsible for the retention, use, or privacy of resumes in these instances. Unless you delete your account, we will still keep any other information you may have given to us.
What happens when I apply to a job through CareerOne?
When you apply to a job through CareerOne, your resume and application information are sent to the employer that posted the job. If you created a resume while applying to this job, we will save a copy of that resume in our database for your convenience. This copy will be set to private, unless you choose to make it public.
Employers receive your application information via email and also within their applicant tracking folders on CareerOne. CareerOne will send you an email to let you know that your application was sent successfully. The employer may separately choose to send you an email confirming receipt of your application. Some employers and recruiters may not respond immediately to your application. After you apply for a job, your complete application will be listed on your apply history page, where you can track its status.
Note: Some employers use the apply button to take you directly to their company website. For those job applications, and for applications that you send directly to employers via email, fax, or postal mail, a record of the application will not show up on your apply history page.
How do employers search for resumes?
Employers purchase licenses to search the resume database in order to locate qualified candidates for their job vacancies. If your resume is set to public, it will be included in the searchable portion of the database. Employers may find Limited resumes but will not be able to see your contact information.
Employers search the resume database similar to the way seekers search job postings. Employers are able to search resumes by keyword or for specific skills.
Employers save your resume the same way you save jobs. Resumes are placed in a special folder in the employer’s account so they can be accessed later. Note that if you delete your resume from CareerOne, it will not be removed from an employer’s folder.
How do employers contact me?
Employers can contact you by sending you a letter electronically through CareerOne or by using the contact information you have provided on your resume to contact you directly.
How do employers use my job application information?
Employers may use your application information for a variety of recruitment and hiring purposes. They may use it to contact you about the status of your application. Employers may also enter your information into their own database to track the application and hiring process, and may use your application information to perform a background check.
What is the U.S.-EU Safe Harbor Framework?
The U.S.-EU Safe Harbor Framework is a program developed jointly by the European Union ("EU") and the United States Department of Commerce that allows a company to transfer personal information from the EU to the United States. To participate in the program, the company must certify that it provides an adequate level of data protection, as required by EU law.
By participating in the Safe Harbor program, CareerOne demonstrates its commitment to protecting the privacy of its users in both the EU and the United States. For more information, please visit the United States Department of Commerce website for the Safe Harbor program, which can be found here.
What is CareerOne’s private resume database hosting service?
Some of our customers use CareerOne’s private resume database hosting services to store resumes and to run certain applications. If your resume is stored in a customer’s private resume database, then that customer's privacy policies and practices apply to your data. CareerOne is not responsible for our customers' privacy policies or practices. For more information please see CareerOne's policy for private resume database hosting.
What is the TRUSTe Privacy seal?
The TRUSTe privacy seal is a sign of our commitment to respecting your choices about your privacy. For more information about the TRUSTe privacy seal and companies that use it, click here.